Student Wellbeing & Support

Wellbeing & Support at Builders Academy Australia

At Builders Academy Australia (BAA), your wellbeing is just as important as your academic success. We’re committed to creating a safe, supportive, and inclusive environment where every student can thrive. Whether you're studying in person, online, or on-site, our team is here to provide the guidance, resources, and care you need throughout your learning journey.

Our Commitment to You

BAA provides a range of student support services designed to help you succeed in your course and feel supported along the way. These services may include (but are not limited to):

• Pre-enrolment information and materials

• Orientation sessions and resources

• Study support and academic skills development

• Language, Literacy, Numeracy & Digital Skills (LLND) assistance

• Resources to increase access for learners with disabilities

• Mediation services or referrals to these services

• Flexible training and assessment arrangements (where eligible)

• Counselling services or referrals to external providers

• Academic pathways and further study information

• Information Technology (IT) and Canvas (LMS) support

• Learning materials in alternative formats (e.g. large print)

Student Services & Support Team

Our dedicated Student Services team is here to ensure you have access to all the support you may need. This includes:

• Student Success Coach - Support– to help with language, literacy, numeracy and digital skills challenges, general wellbeing, referrals, and crisis support

• Student Success Coach - to help navigate the course, book support sessions, and work through any challenges

• Course Advisors – to help with enrolment, pathways, and course planning

• IT Support – for help navigating our systems and learning platforms

Call: 1300 534 363 
Email: enquiries@buildersacademy.com.au You can also speak to any staff member and ask to be referred to the right team member.

Support for Students with Disability

BAA acknowledges the Disability Discrimination Act 1992 and the Disability Standards for Education 2005. We are committed to providing reasonable adjustments to ensure students with disabilities can participate in training and assessment on the same basis as other students. Students requesting adjustments should:

1. Contact the Student Success Coach - Support

2. Provide supporting documentation (e.g. a letter from a treating professional)

Assessment methods and learning requirements are only varied where appropriate documentation confirms that disadvantage is experienced as a result of disability.

Mental Health & Personal Support

We understand that life can get stressful, and we want to make sure you're supported both in and outside the classroom. We can assist with:

• Mental health and emotional wellbeing

• Stress or study anxiety

• Work-life-study balance

• General wellbeing concerns

Each student can access up to 8 free, confidential counselling sessions through our support network.

Support for Aboriginal and Torres Strait Islander Students

Builders Academy Australia acknowledges the Traditional Custodians of the lands on which we work and learn. We pay our respects to Elders past and present and recognise the ongoing connection of Aboriginal and Torres Strait Islander peoples to Country, culture, and community. We are committed to supporting Aboriginal and Torres Strait Islander students through:

• Culturally respectful learning environments

• Access to tailored student support services

• Referrals to Indigenous support organisations where appropriate

• Respect for cultural obligations, practices, and community commitments

If you identify as Aboriginal and/or Torres Strait Islander and would like additional support during your studies, please contact us on 1300 534 363 or via enquiries@buildersacademy.com.au

Accessing Support — How It Works

Getting help is simple. Here's how to access support:

1. Reach out to our team via phone or email

2. Let us know what support you're looking for

3. We'll connect you with the right team member or external service

4. Follow-up support and check-ins will be arranged as needed

All student support services are free and confidential.

Emergency and Crisis Support

In case of urgent or emergency situations, you can contact the following services directly:

Student Feedback & Concerns

Your experience matters to us. If you're not feeling supported or would like to provide feedback on your experience, you can:

• Speak with a staff member directly

• Email: enquiries@buildersacademy.com.au

• Submit a formal complaint or suggestion through our internal feedback process

We take all feedback seriously and aim to resolve issues promptly and fairly.

Additional Resources

You can also access important documents and tools here:

Key Links and Documents

Everyone is Welcome

We welcome students from all walks of life. BAA is committed to equity, diversity, and inclusion, and we strive to provide a respectful and supportive learning environment for all.

If you’re ever feeling unsure, overwhelmed or need someone to talk to—reach out. That’s what we’re here for. You’re not alone. You’re supported.